JAST USA Helpdesk

General 3

• I have a problem. How can I contact you?
• Do your games contain any viruses or malware?
• During checkout I get a "declined due to an address or ZIP code mismatch" error

Your Account 3

• I Can't Reset My Password
• I can't login to my account! My password doesn't work but I know it is correct.
• How do I redeem a JAST game code?

Installation Errors 6

• I get an "Please insert disk" error when I try to run the installer
• How to unzip/install If My Heart Had Wings
• Installer not downloading. It starts but doesn't finish.
• I just see files with .zip.001, .zip.002 extensions. I don't have any .exe files.
• Shiny Days/ School Days installation asking for 10th disk

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Game Errors 31

• Song of Saya won't open on Windows 8 and Windows 7 and gives it gives an error about d3dx9_43.dll
• When I run Saya no Uta I get a blank screen
• School Days is asking for "Insert disc 2" when running the game
• I changed some settings in Littlewitch and now it crashes on start. Help!
• Running Moero Downhill Night Blaze gives a .dll error

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Extra Content 2

• Accessing Bazooka Cafe’s Special Valentines Day Content
• Does Sonicomi have all the DLC from the Japanese PS3 version?

Game Patches 7

• Figures of Happiness DRM Patch
• Cosplay Fetish Academy DRM Patch
• Shiny Days Patch 1.01e and Bugfixes
• Hitomi My Stepsister DRM Patch
• Let's Meow Meow DRM Patch

See all 7 articles