Computer won't let files download

Modified on Thu, 19 May 2022 at 04:27 PM

When your download will not start, or as an issue completing, this is usually a software or network connectivity issue. Sometimes this will be shown as a `ERR_CONNECTION_RESET` error in your browser. Other times, download will look like it's starting, but the download will be blocked or have an error.

The most common cause is from antivirus software from getting in the way (such as Bitdefender). If the file is blocked, please try using a different internet browser or pause your antivirus software and add an exception to the JAST USA website.

You might have a firewall or other network-level security that's causing issues. You can test by connecting your computer to a different network (like a mobile hotspot) to check if the download starts norm

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article